Library Technology and User Services

<p>Dedication</p> <p>List of figures and tables</p> <p>Acknowledgements</p> <p>Foreword</p> <p>About the authors</p> <p>Introduction</p> <p>Chapter 1: Stone tablets, paper and the Internet: the same old library?</p> <p>Abstract:</p> <p>Libraries 2.0</p> <p>Technology integration and user services</p> <p>Systems thinking and performance technology</p> <p>Library trends</p> <p>Foundations of information seeking and user services in information organizations</p> <p>Pulling it all together</p> <p>Chapter 2: Strategic planning, organizational goals and technology: what and for whom?</p> <p>Abstract:</p> <p>Needs assessment</p> <p>Strategic planning</p> <p>Goal 1: a vibrant, user-centered collection</p> <p>Strategic planning and world-class user services</p> <p>Creating a strategic plan</p> <p>Goal 1: quality online services and resources</p> <p>Goal 2: comprehensive career resources and services</p> <p>Goal 3: multi-faceted services and support for the homeless and indigent population</p> <p>Goal 4: world class youth and family collection and services</p> <p>Chapter 3: Customized fashion: finding the right fit</p> <p>Abstract:</p> <p>Hardware and software</p> <p>A public library</p> <p>An academic library</p> <p>A school library</p> <p>Library technology infrastructures and user services</p> <p>Chapter 4: Technology and budgeting</p> <p>Abstract:</p> <p>Prevention vs. reaction</p> <p>Quality vs. quantity</p> <p>Replacement vs. repair</p> <p>Zero-sum vs. line-item budgeting</p> <p>Using Excel for budgeting</p> <p>Prioritizing technology</p> <p>Budgeting trends</p> <p>Chapter 5: Evaluation: is technology meeting the needs of the organization’s users?</p> <p>Abstract:</p> <p>Formative and summative evaluation</p> <p>Informatics</p> <p>Evaluation method</p> <p>Building a logic model for outcomes-based evaluation</p> <p>Chapter 6: Emerging technology trends in libraries</p> <p>Abstract:</p> <p>Integrated library systems</p> <p>Metasearching and discovery tools</p> <p>Web 2.0</p> <p>E-books and e-readers</p> <p>Pay per view</p> <p>Consortia and group purchasing</p> <p>Media</p> <p>Meeting spaces</p> <p>Circulating devices</p> <p>Mobile</p> <p>Digitization</p> <p>Cloud computing</p> <p>Pervasive web usability and usability testing</p> <p>Virtual worlds</p> <p>Instructional literacy and technology</p> <p>Conclusion: user needs and library technology</p> <p>References</p> <p>Index</p>