Public Transport Passengers’ Behavioural Intentions

List of Figures.- List of Tables.-Abstract.- Chapter 1 Introduction.- 1.1 Background.- 1.2 Traffic Congestion in Jabodetabek (Jakarta, Bogor, Depok, Tangerang, and Bekasi).- 1.3 Paratransit in Jabodetabek, Indonesia.- 1.4 Traffic Congestion from the Perspective of Consumer Behaviour.- 1.5 Research Gaps.- 1.6 Research Questions.- 1.7 Research Purposes.- 1.8 Organization.- Chapter 2 Literature Review.- 2.1 Introduction.- 2.2 Understanding Behavioural Intention.- 2.3 Behavioural Intention as Consumer Decision Making Process.- 2.4 Antecedents of Behavioural Intention.- 2.4.1 Service Quality.- 2.4.2 Perceived Value.- 2.4.3 Satisfaction.- 2.4.4 Trust.- 2.4.5 Image.- 2.4.6 Perceived Sacrifice.- Chapter 3 Conceptual Model and Hypotheses.- 3.1 Conceptual Model.- 3.2 Hypotheses.- 3.2.1  The Influence of Sacrifice on Perceived Value.- 3.2.2. The Influence of Image on Service Quality, Satisfaction, Perceived Value, Trust, and Behavioural Intention.- 3.2.3. The Influence of Service Quality on Perceived Value, Satisfaction, and Behavioural Intention.- 3.2.4 The Influence of Perceived Value on Satisfaction, Trust, and Behavioural Intention.- 3.2.5. The Influence of Satisfaction on Trust and Behavioural Intention.- 3.2.6 The Influence of Trust on Behavioral Intention.- Chapter 4 Research Methodology.- 4.1 Research’s Object: Paratransit in Jabodetabek.- 4.2 Population and Sample.- 4.3 Operationalization and Measure of Variables.- 4.4 Survey.- 4.5 Data Analysis Method.- 4.5.1 Measurement Model Analysis.- 4.5.2 Structural Model Analysis.- Chapter 5 Demographic Profile of Respondents.- 5.1 Demographic Profile of Respondents.- 5.2 Respondents Assessment on Study Variables.- 5.3 The Results of Measurement Model Analysis.- 5.3.1. Goodness of Fit Index for Measurement Model.- 5.3.2 Construct Validity.- 5.3.3 Reliability of Constructs.- 5.4 Structural Model Analysis.- 5.4.1 Goodness of Fit Index for Structural Model.- 5.4.2 Results of Hypotheses Testing.- 5.4.3 Contribution of EachFactor on Behavioural Intentions.- 5.4.4 Coefficient of Determination (R2).- Chapter 6 Research Implications.- 6.1 Theoretical Implications.- 6.2 Managerial Implications.- 6.3 Policy Implications.- 6.3.1 Managing Identity and Lifestyle Communities Jabodetabek.- 6.3.2 Improving Paratransit Operator Settings.- 6.3.3 Increasing the Perceived Value using Integrated Public Services Policy.- Chapter 7 Conclusion.- 7.1 Conclusion.- 7.2 Research Limitations.- 7.3 Recommendations for Future Research.- Acknowledgment.- References.