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What sources of information do tourists consult when choosing a travel destination? How can communication channels be used to reach the tourist market for a specific region? Meer
“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.”
---Leonard L. Meer
Veteran mediator Barbara Gray presents an innovative approach to successfully mediating multi–party disputes. A superb resource for managers, public officials and others working to solve complex problems such as labor disputes, disposal of toxic wastes, racial integration, and the use of biotechnology. Meer
A collection of thought–provoking essays on management and leadership that propose radical new ways of thinking about what managers do and what organizations are. Meer
In order to respond to the dynamic changes taking place in the competitive world of tourism, marketing programs need to be constantly adjusted and updated to take account of new market research. Meer
Move beyond reactively developing shadowing and rotational programs to proactively championing them at your organisation. Mia Mulrennan explains what shadowing and rotational programs are; reasons for building these programs; simple tools to use to get started; and how to achieve programs that help learning ""stick"" and produce winning outcomes. Meer
Easy-to-follow and understand, The Systems Thinking Approach to Strategic Planning and Management presents the first practical application of "systems thinking", a concept first introduced by Peter Senge in the Fifth Discipline as a new, better and elegantly simple A-B-C approach to strategic management, planning, and change. Meer
Without Lean leaders, there can be no Lean.
If an organization wants to be Lean, its leaders must lead using Lean principles. Put another way, until the top of your organization fully embraces Lean, the rest of your organization will never be Lean. Meer
Become the leader you've always wanted to be with this essential guide, and learn how the latest research can help you lead your team effectively for the best possible creativity and productivity. Meer
This is the first book to finally address the umbrella term corporate defense, and to explain how an integrated corporate defense program can help an organization address both value creation and preservation. Meer
Transforming the American Hospital
Provides an exciting, values–centered approach to leading organizational change that produces rapid and lasting results. Meer
What sources of information do tourists consult when choosing a travel destination? How can communication channels be used to reach the tourist market for a specific region? Meer
A Publication of INDEPENDENT SECTOR
Detailed case studies reveal how nonprofits can achieve excellence by applying basic qualities of outstanding leadership: a clearly articulated sense of mission, a dynamic leader, and involved and committed governing board, and the ability to raise funds and motivate volunteers. Meer
A new approach to improving the production of goods and services, Constraints Management (CM), recognizes the powerful role of the constraint (the limiting resource) in determining the output of the entire production system. Meer
Beyond Leadership has been written to enable practitioners and students of leadership to manage uncertainty, diversity, conflict, and complexity. Its lead authors are American, Asian and Afro–European, and this range of perspective is reflected in the individual chapters. Meer
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